As a enterprise BI service provider with operations globally, Dyna-BI has developed global information practices designed to assure that the information Dyna-BI has about its customers (“customer information”) and the data that we may access or host in order to provide services (“services data”) is appropriately protected.
Dyna-BI respects your preferences concerning the treatment of your personal and commercial information. In order to perform services in a timely and cost-effective manner, Dyna-BI may transfer services data to a Dyna-BI office, service engineer or consultant outside of clients’ office or facilities. All Dyna-BI employees, offices, and contractors that access either customer information or services data are required to comply with our global data protection requirements.
CUSTOMER INFORMATION AND SERVICES DATA
Services Data is data that resides on Dyna-BI, customer or third-party systems to which Dyna-BI is provided access to perform services. Dyna-BI treats services data as confidential in accordance with the terms of your order for services.
HOW WE COLLECT PERSONAL DATA
This policy covers the following personal information that Dyna-BI collects through your use of the Dyna-BI Web sites and in connection with off-line communications. Specifically, Dyna-BI may collect this information from offline and online registrations and forms, communications and interactions, and sales inquiries and transactions. Dyna-BI also may use third party sources, such as opt-in lists, as specified in following sections.
Contact information, such as name, physical address, telephone number(s), email address, and company. The majority of the information collected under this category is business contact information.
Transactional information, including information about the products and services you request, purchase or download.
User preferences, such as product requirements, areas of industry interest, newsletters, community choices and other information you select in the customer profile when registering on Dyna-BI.com or indicated by your use of the Dyna-BI.com Web sites.
Financial/credit card and payment information.
Event and conference participation information. such as lectures, classes or booths attended or visited during an event or conference hosted or attended by Dyna-BI. If we use electronic tracking technologies at an event, we will provide notice in the event registration materials and/or correspondence.
Embedded URLs: Dyna-BI also uses a tracking technique that employs embedded URLs to allow use of the site without cookies. Embedded URLs allow limited information to follow you as you navigate the site, but is not associated with personal information and is not used beyond the session.
Embedded Pixels: On the Web site, Dyna-BI may use embedded pixel technologies on selected pages for the purposes of identifying unique user visits to the Dyna-BI.com Web sites as opposed to aggregate hits. In addition, these technologies are used in emails to provide information on when the email was opened to track marketing campaign responsiveness.
HOW WE USE PERSONAL DATA
Dyna-BI uses (and, where specified, shares) your personal information for the following purposes:
To engage in transactions. Dyna-BI may use personal information such as name, physical address, telephone number, email address, and company to engage in transactions with you, including contacting you about your order.
To process transactions. Dyna-BI may use financial/credit card and payment information to process your order. Dyna-BI may need to share some of this information with delivery services, credit card clearing houses and other third parties to complete the transaction.
To provide support or other services. Dyna-BI may use your personal information to provide you support or other services you have ordered, as well as product updates, product patches and fixes and other similar communications.
To select content, improve quality and facilitate use of the Web Sites. Dyna-BI may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third party cookies), to help create and personalize Web site content, facilitate your use of the Web sites (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions and preserve order information between sessions), improve Web site quality, track marketing campaign responsiveness, and evaluate page response rates.
To provide various Dyna-BI communities, such as partners, with relevant product alerts and updates. If you sign up for an Dyna-BI community, Dyna-BI will also provide you information in which you have expressed an interest related to new product releases, alerts, updates, prices, terms, special offers and associated campaigns.
To contact a referral. If you elect to use our referral service to inform a friend about our site, we will ask you for the friend’s name and email address. Dyna-BI will automatically send the friend a one-time email inviting them to visit the site. Dyna-BI uses this personal information for the sole purpose of sending this one-time email and tracking the success of our referral program.
To communicate with you about a conference or event. We or our partners may communicate with you about a conference or event hosted or co-sponsored by Dyna-BI or one of our partners. This may include information about the event’s content, event logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that we may provide related to the event. Dyna-BI may contact you after the event about the event and related products and services and may share information about your attendance with your company.
To comply with legal requirements. Dyna-BI may be required to disclose your personal information in order to comply with legally mandated reporting, disclosure or other legal process requirements. Dyna-BI will use reasonable efforts to limit the personal information it provides for these purposes.
Please note, while Dyna-BI may share your personal information with agents and contractors in order to perform the functions listed above, we require that they treat your personal information in accordance with this policy.
HOW WE COLLECT AND USE SERVICES DATA
Below are the conditions under which Dyna-BI may access, collect and/or use services data.
To Provide Services. Services data may be accessed and used to fulfill the requirements specified in your order for support, consulting, On Demand or other services.
To Maintain and Upgrade a System. Technical staff may require periodic access to services data to monitor system performance, test systems and develop and implement upgrades to systems. Any temporary copies of services data created as a necessary part of this process are only maintained for time periods relevant to those purposes.
To Address Performance and Fix Issues. On occasion, Dyna-BI may develop new versions, patches, updates, and other fixes to its programs and services (such as security patches addressing newly discovered vulnerabilities). In accordance with the terms of your order for services and/or with notice to you, we may access and/or use a copy of your test, development or production environment, including services data, to test such new versions, patches, updates and fixes and validate that they work in your environment(s).
As a Result of Legal Requirements. Dyna-BI may be required to provide personally identifiable information to comply with legally mandated reporting, disclosure or other legal process requirements.
Dyna-BI does not use services data except as stated above or in your order. Dyna-BI may process services data, but does not control your information collection or use practices for services data. If you provide any services data to Dyna-BI, you are responsible for providing any notices and/or obtaining any consents necessary for Dyna-BI to access and use services data as specified in this policy and your order.
PERSONAL DATA ACCESS CONTROLS
The security of your personal information is very important to Dyna-BI. We have in place physical, administrative and technical safeguards designed to protect your personal information from unauthorized access. In addition, Dyna-BI uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details.
In the event that your personal information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Dyna-BI will notify you of the breach by email, fax, or U.S. mail. Dyna-BI will give you notice promptly, consistent with the reasonable needs of law enforcement and/or Dyna-BI to determine the scope of the breach and to investigate and restore the integrity of the data system.
SERVICES DATA ACCESS CONTROLS
Dyna-BI’s access to services data is based on job role/responsibility. Services data residing in Dyna-BI hosted systems is controlled via an access control list (ACL) mechanism, as well as the use of an account management framework. You control access to services data by your end users; end users should direct any requests related to their personal information to you.
Dyna-BI is committed to the security of your services data, and has in place physical, administrative and technical measures designed to prevent unauthorized access to that information. Dyna-BI security policies cover the management of security for both its internal operations as well as the services.
Dyna-BI is also committed to reducing risks of human error, theft, fraud, and misuse of Dyna-BI facilities. Dyna-BI’s efforts include making personnel aware of security policies and training employees to implement security policies. Dyna-BI employees are required to maintain the confidentiality of services data. Employees’ obligations include written confidentiality agreements and compliance with company policies concerning protection of confidential information.
Dyna-BI promptly evaluates and responds to incidents that create suspicions of unauthorized handling of services data. If Dyna-BI determines that your services data has been misappropriated (including by a Dyna-BI employee), Dyna-BI will promptly report such misappropriation to you.
Dyna-BI has appointed a Chief Privacy Officer. If you believe your services data has been used in a way that is not consistent with this policy, or if you have further questions related to this policy, please contact the Chief Privacy Officer by email at privacy_ww@Dyna-BI.com. Written inquiries may be addressed to Chief Privacy Officer, 5359 Ligurian Dr, San Jose, CA 95138, United States of America.